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Policies

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Privacy policy

What we collect, why we need it, who sees it, and how to ask us to delete it.

Updated 8 Oct 2026

In short

  • We collect only what we need to book your trip, process your visa or deliver your order.
  • Passport and visa documents are visible only to our visa team and deleted 90 days after your case closes.
  • We never sell your data or share it with advertisers.
  • Ask us any time to see, correct or delete what we hold about you.

What we collect

Contact details: your name, mobile number and, if you give it, your email.

Trip details you enter: routes, dates, travellers and preferences. For visas, the documents you upload. For Waafas World, your delivery address.

Payment references such as a bKash transaction ID. We never see or store card numbers.

How we use it

To answer your request, confirm prices, book with airlines and hotels, prepare visa files, deliver orders and send receipts.

To send a monthly newsletter, only if you subscribe. Every email has a one-click unsubscribe.

Who we share it with

Only the people who need it to do the job: the airline, hotel or tour partner you booked, the embassy or visa centre, our courier, and payment providers.

WhoWhat they get
Airlines and hotelsNames and passport details as on your booking
Embassies and visa centresYour visa file
Courier partnersName, mobile number and delivery address
Payment providersAmount and reference only

Your documents

Visa documents are stored privately. Only our visa team can open them, and we delete them 90 days after your case closes. You can ask us to delete them sooner.

Cookies

We use essential cookies to keep your cart and searches, and privacy-friendly analytics to see which pages help people. No advertising cookies.

Your rights

Ask us to see, correct or delete your data by calling 01823-232241 or emailing info@waafasworld.com. We reply within 7 working days.