In short
- Airline and hotel rules decide most refunds. We explain them before you pay.
- Embassy visa fees are never refundable; our service charge is shown separately.
- Waafas World: faulty items replaced within 7 days; clothing exchanged for size within 7 days.
- Refunds go back the way you paid: bKash or Nagad in 3 working days, bank in up to 7.
Flights
Every fare has its own change and refund rules, set by the airline. Your expert explains them in plain words before you pay, and they are on your ticket.
If you cancel, we pass on everything the airline refunds, minus the airline’s penalty. Our service charge is not refundable once the ticket is issued.
| When you cancel | What you get back |
|---|---|
| Before the ticket is issued | Everything you paid |
| After issue, refundable fare | Airline refund minus airline penalty |
| After issue, non-refundable fare | Unused taxes only, if the airline returns them |
Hotels
Free cancellation is possible until the hotel’s deadline, shown on your confirmation. Non-refundable rates are cheaper and are always labelled as such.
Tour packages
Packages combine flights, hotels and services that each have their own rules, so the refund depends on how close to departure you cancel.
| When you cancel | Refund (sample terms) |
|---|---|
| 30 days or more before departure | Full refund minus a ৳2,000 processing charge |
| 15 to 29 days before | 50% of the package price |
| Less than 15 days before | No refund, except what airlines and hotels return |
Visa services
Embassy and visa-centre fees are paid to them and are never refundable, even if the visa is refused. That is their rule, not ours.
Our service charge is refunded in full if you cancel before we start preparing your file.
Waafas World orders
Tell us within 7 days if an item arrives faulty or damaged, with a photo, and we replace it or refund it.
Clothing can be exchanged for another size within 7 days if unworn and with tags. Opened software, ink and toner are exchanged only if faulty.
If you refuse a cash-on-delivery parcel without a reason, we may ask for the delivery charge on your next order.
Printing and trading
Custom print jobs and sourced goods are made for you, so they cannot be cancelled once production or purchase has started. Your quote shows that date.
How to ask for a refund
Call, WhatsApp or email us with your reference number (for example FLT-, PKG-, VSA- or ORD-). We confirm the amount in writing before we process it.
| You paid with | Refund time once approved |
|---|---|
| bKash or Nagad | Within 3 working days |
| Bank transfer | Within 7 working days |
| Cash at the office | Same day, at the office |
| Airline refunds | The airline’s timeline, often 4 to 8 weeks |